Privacy Policy

Last updated: June 27, 2026

1. Introduction

FirstScan EMS ("we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website firstscanems.com or use our platform.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, agency name, job title
  • Professional Information: Agency type, role, number of ambulances, call volume
  • Technical Information: IP address, browser type, device information, pages visited
  • Usage Data: Interactions with our platform, feature usage, performance metrics

3. How We Use Information

  • To provide and maintain our platform services
  • To respond to demo requests and sales inquiries
  • To improve our products and user experience
  • To send relevant communications about our services
  • To ensure platform security and prevent fraud
  • To comply with legal obligations

4. Information Sharing

We do not sell personal information to third parties. We may share information with:

  • Service providers who assist in platform operations (under contractual obligations)
  • Law enforcement when required by law
  • Business partners with your explicit consent

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and audit logging. See our Security page for details.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Data portability

8. Cookies

We use cookies and similar technologies to improve your experience. See our Cookie Policy for details.

9. Contact Us

For privacy-related inquiries, contact us at privacy@firstscanems.com.